CAIT Hi-Ed is committed to fair and transparent handling of complaints, grievances, and appeals. Concerns should first be raised informally with the relevant staff or Administration Office, but if unresolved, a formal written complaint may be lodged and will be investigated promptly, confidentially, and with procedural fairness. Appeals can be made within fifteen working days where a decision is disputed, and if the matter remains unresolved after internal processes, it may be referred externally to the Overseas Students Ombudsman (for international students), Ombudsman Victoria or the Dispute Resolution Centre of Victoria (for domestic matters), or to TEQSA for higher education governance concerns.

Complaints Policy link: Read More

At CAIT Hi-Ed, all students have fair and equal access to clear grievance and appeals processes. Every formal complaint or grievance is handled with confidentiality, recorded in writing, and documented securely to ensure accountability. Students are provided with written outcomes of decisions, along with clear information about their right to appeal, so they remain fully informed and supported at every stage of the process.

Complaints Policy link: Read More

Complaints Policy link: Read More

Complaints Policy link: Read More

Postal Address: Level 15, Flinders Street, Melbourne, 3000 VIC, Australia

Phone: 0434 282 260

0434 256 982

Email: ceo@cait.edu.au

academicdean@cait.edu.au

Website: www.cait.edu.au